Ordering and Dropsite Basics
Updated: 4 days ago
It takes a lot to coordinate Full Farm fulfillment! Here are tips to make it all run smoothly.
Chuy packing up meat orders
Place Your Order
Log into your account at fullfarmcsa.deckfamilyfarm.com
Delivery/pickup orders are fulfilled twice each week, so there are two windows during which you can place your order:
Tuesday Fulfillment:
Order between 10am Friday and 11:59pm Sunday
Friday/Saturday Fulfillment:
Order between 10am Monday and 11:59pm Wednesday
If you are shopping in the wrong window you will not see your pickup location.
The store is closed on Thursdays and no orders can be placed.
You must press the "Place order and pay $X.XX" button, even if the total is $0.
Look for and review the confirmation email.
Confirmation Email!
After you place your order look for the confirmation email! This will confirm to you that your order got to us. You can also double check that you ordered correctly and selected the correct fulfillment.
Picking up Your Order at Drop Sites
If you don't use home delivery, you'll likely pick up at a drop site. Here's a video, and instructions beneath it, on how to do that:
Drop Site Instructions:
1. Go to the site with your bag during pickup hours. Bring the emailed list of what you ordered. Consult your confirmation email for hours and location and special instructions.
2. Produce, dry goods and canned goods are in totes.
3. Meats and frozen items are in meat coolers.
4. Dairy is in the dairy coolers.
5. Double check that you are collecting only items with your name on them.
6. Check your items against your order confirmation so you don't leave anything behind.
7. Leave the site neat and tidy: Stack your empty tote with the other empty totes.
8. Missing item? Text/call (541) 321-0925 or email fullfarmcsa@deckfamilyfarm.com
Picking up Your Order at the farm!
We welcome pickups at the farm. It's a bit of a drive, but on beautiful days you'll be glad you came! Here's a video describing how to do it. You could also plan to come for a Saturday morning tour and have your order waiting for you. Check our events page to find a tour date and sign up.
Bottle Returns
Thank you for working with us on bottle returns! We collect deposits on 1/2 gal. bottles only but will happily reuse smaller jars that you return.
To ensure you get the 1/2 gal. deposit back, please:
Clean the bottle so that there is no milk residue.
Put your name on a slip of paper inside the sealed bottle.
Do not label on the outside with tape as the writing can get obscured by rain and we lose the ability to track the return.
Leave your bottles at drop sites or with your home delivery box.
We will count your bottles/slips of paper, and refund you for that number of returns.
If you leave bottles at a drop site, it will take at least 8 days for us to give you the refund.
